Privacy Policy mposlot — Your Data, Our Responsibility

This Privacy Policy ("Policy") describes how mposlot ("we", "Platform") collects, uses, discloses, transfers, and stores your information when you use the mposlot website, mobile app, and all related services.

We take seriously the trust you place in us when using this platform. Privacy is not merely a legal compliance requirement for us — it is a core value we uphold in every decision related to product development and data management.

This Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. In the event of any conflict between other language versions and the Bahasa Melayu version, the Bahasa Melayu version shall apply for players in Malaysia.

Mposlot collects several categories of data depending on how you interact with our platform. Below is a summary of the types of data we collect:

We collect your personal data through a variety of channels:

• Directly from You: When you register an account, update your profile, contact customer support, or complete a KYC form.
• Automatically: When you use our platform, our systems automatically record technical and usage data for security and service improvement purposes.
• Via Cookies: The mposlot website uses cookies and similar technologies to enhance user experience and analyse traffic. You can manage your cookie preferences through your browser settings.
• From Third Parties: We receive necessary information from payment processors and identity verification providers to securely process your transactions.

Mposlot uses your personal data for the following purposes, all of which have a valid legal basis:

• Account Management: Creating, verifying and managing your player account, including mandatory KYC processes.
• Transaction Processing: Processing deposits, withdrawals and all other financial transactions securely and accurately.
• Fraud Prevention: Detecting, investigating and preventing fraudulent activity, money laundering and other illegal activities.
• Platform Security: Protecting platform integrity and the security of all players against cyber threats and misuse.
• Customer Support: Responding to enquiries, resolving complaints and providing technical support to players.
• Legal Compliance: Meeting legal compliance obligations and regulations applicable to platform operations.
• Service Improvement: Analysing usage patterns to improve platform quality and user experience.
• Important Communications: Sending important notifications related to your account, security and service changes.

Mposlot does not sell, rent, or lease your personal data to anyone. However, there are limited situations where we may need to share your data:

• Payment Processors: Required financial data is shared with approved payment gateways solely to process your transactions. All our payment processors are bound by strict confidentiality agreements.
• KYC Providers: Identity verification information is shared with licensed KYC service providers to verify your identity in accordance with legal requirements.
• Technology Providers: Technical service providers that help us operate the platform, such as cloud computing services protected by robust confidentiality agreements.
• Authority: When required by law or court order, we will disclose data to authorities such as the PDRM, BNM, or relevant enforcement agencies.
• Rights Enforcement: In cases of legal disputes or to protect the legal rights of mposlot and its users.

Mposlot retains your personal data for as long as your account is active or as long as necessary to provide services to you. Below are our data retention guidelines:

• Active Account Data: Retained for as long as your account remains active and up to 7 years after account closure for legal and tax compliance purposes.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legislation.
• KYC Documents: Retained for 6 years after the business relationship ends, in accordance with anti-money laundering regulatory requirements.
• Communication Logs: Customer support session records and system logs are retained for 2 years.
• Marketing Data: Retained until you withdraw consent or request deletion.

When data is no longer needed, it is securely deleted using methods that ensure it cannot be recovered.

Your data security is our absolute priority. mposlot continuously invests in security infrastructure to protect your data from all known threat vectors.

• Transit Encryption: All data transmitted between your device and our servers is protected with 256-bit TLS/SSL encryption.
• Storage Encryption: Sensitive data such as financial information and identity documents is stored in encrypted form using AES-256.
• Access Control: Access to player data within our organisation is restricted on a need-to-know basis. All access is logged and audited.
• Regular Security Testing: Our platform undergoes regular penetration testing and security audits conducted by independent security experts.
• 24/7 Monitoring: An active threat monitoring system operates around the clock to detect and respond to any suspicious activity.

Mposlot uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies: Helping us understand how players use the platform so we can improve performance and user experience.
• Preference Cookies: Saving your settings and preferences such as preferred language and display theme so you do not need to reset them each time.
• Analytics Cookies: We use aggregated and anonymised data to understand usage patterns and improve our services.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. Continued use of our platform after the cookie notification is considered consent to the use of essential cookies.

As an mposlot player, you have the following rights regarding your personal data under Malaysia's PDPA:

Mposlot is an exclusive platform for individuals aged 18 and above. We do not knowingly collect or process personal data from children or minors. Should we discover that a child's data has been collected without our knowledge, that data will be deleted immediately and the associated account will be terminated.

If you are a parent or guardian who believes your child has provided personal information to our platform, please contact us immediately so that appropriate action can be taken.

Mposlot reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or changes to the services we offer. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying an in-platform notice at least 14 days before changes take effect.
• Sending notifications via registered email for significant changes.

Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, you may contact us through the following channels:

• Privacy Email: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7 on the mposlot platform

Our data protection team will respond within 3 business days for general enquiries and within 30 business days for formal requests relating to your privacy rights.